Playbook
What to Do When a Removed Google Review Comes Back
Reviews return when they're reposted or reinstated. Here's how to tell which and what to do.
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- No hourly billing
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The steps
- 1Check whether it's the same account or a new one.
- 2Check whether the wording matches the old review.
- 3Screenshot it with the date.
- 4Report it again under the same policy.
- 5If many reviews return at once, treat it as an attack and log each one.
Why it happens
- The reviewer reposted it
- The reviewer appealed and Google reinstated it
- A new account posted the same complaint
Want it handled?
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This playbook is part of Google Review Removal Service. See the model behind every playbook on the playbooks page.
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